1. Introduction
Lumo Property Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and address when you fill out our contact or booking forms.
- Service Information: Details about the services you request, property details, and scheduling preferences.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.
- Cookies: We use cookies and similar tracking technologies to enhance your browsing experience.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our cleaning and property services.
- Process and manage your bookings and appointments.
- Communicate with you regarding your service requests, inquiries, and updates.
- Send promotional communications (with your consent).
- Analyse website usage to improve user experience.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our business (e.g., payment processors, scheduling tools).
- Legal authorities when required by law or to protect our rights.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Under Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Opt out of marketing communications at any time.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: info.lumopropertysolutions@gmail.com
- Phone: 0412 783 887
- Location: Melbourne, Victoria, Australia